Turnaround Time
All orders are shipped within five (5) working days, Monday to Friday between 8am and 5pm.

Shipping Carrier
We use Royal Mail as our primary shipping carrier.

Order Tracking
If a tracking number is provided by Royal Mail, it will be added to your order so you can follow its progress.
Please note that some Royal Mail First Class services do not provide tracking numbers, so tracking may not always be available.

Shipping Rates
Shipping rates are calculated based on:

• The weight of your order

• Your delivery location

The exact shipping charge will be shown at checkout before you complete your purchase.

Returns Policy (Related)
All vouchers are non-refundable see ts&cs for full details
Any physical item must be returned in unused, original condition unless it is faulty, and must be returned within 14 daysof purchase.